The position of recetionist plays a very important part in maximising the hotels room revenue through warm and efficient guest service from initial guest contact to check-out, complying with all company policies and procedures and acting upon all selling and upselling opportunities as they arise

The poisition has the following key duties & responsibilities:

For the Guest
• Treat all guests as individuals and endeavour to make them feel special.
• Check in guests in a friendly and efficient manner
• Ensure all guest requests are dealt with promptly
• Correctly input all guest computer inputs and postings
• Provide all guests with sufficient product knowledge to makes decisions on the accommodation and other services within hotel and company as a whole.
• Prepare accurate guest folios and provide a competent cashiering service
• Provide a professional and prompt switchboard service

For the Company
• Maximise rooms revenue
• Actively work towards rooms occupancy % and average room rate targets
• Seize every opportunity to sell or upsell accommodation and ancillary services
• Reduce wastage through careful use of stationary

For the Team
• Attend appropriate team briefs and training sessions as directed by the Head Receptionist
• Adhere to all Fire, Health and Safety Regulations
• Adhere to all information in the emergency manual
• Assist colleagues who may be in need of assistance
• Carry out any reasonable request made by the Front Office Manager or Shift leader

One year of similar experience in the service sector is required.

To submit an application please send your CV annd covering letter to info@midland-hotel-bradford.com or send to:
Joanne Miller
Midland Hotel
Forster Square
Bradford
BD1 4HU