POSITION – Night Porter

SALARY – Circa £13k

LOCATION – The Queens Hotel, Leeds

YOUR BRIEF:

You will ensure our guests and visitors receive a warm welcome and lasting first impression of our hotel. You will be a point of contact for all hotel guests and will deal with all situations in a polite and courteous manner.

AS A NIGHT PORTER YOU WILL BE RESPONSIBLE FOR:

• Ensuring that our guests’ experience nothing but the highest levels of customer service throughout their stay.
• Advising guests on the hotels’ facilities and our local area.
• Checking guests in and out of the hotel using our front of house system.
• Handling cash and other payment methods
• Making room reservations during office out of hours.
• To be fully conversant with room service menu, presentation, and licensing laws.
• Ensuring breakfast set up is completed daily and to the required Q Hotels standard
• All security: Patrols, fire walks and keys, ensuring that all doors are closed and locked at night.
• Ensuring all public areas are clean after the last guest retires

TO BE A ONE OF A KIND NIGHT PORTER:

• Say hello to guests or colleagues you meet as you walk around the hotel – SMILE
• Have a natural flare with guests and customers
• Anticipate and respond quickly and effectively to individual customer needs
• Have a drive and passion for quality and service excellence
• Use positive body language at all times with both colleagues’ and customers.
• Take pride in your personal appearance both in uniform standards and personal presentation.
• Work pro-actively and coherently with other departments within the hotel to identify opportunities and areas of improvement
• Encourage the conservation of energy and recycling at every opportunity

YOUR TALENTS:

• Ideally you will know your way around Front Office Based IT Systems
• Have a head for figures and be able to handle cash and other payment methods.
• You will be flexible and adaptable
• Previous experience as a receptionist/night porter in a hotel.
• Be able to demonstrate that you can communicate effectively with people at all levels.

IN RETURN:

The Queens offer free meals on duty, free leisure club membership, free car parking, employee incentive scheme and generously discounted staff rates at other QHotels.

After being part of the team for six months you will become eligible to join the Company contributory pension scheme and you will also be able to enjoy a complimentary two-night stay for two after your first year

QHotels believes strongly in the training and development of its employees and offers a wide range of opportunities from in-house training courses and NVQ support, to funding of a variety of external courses.

THE QUEENS:
Conveniently located just minutes off the A1/M1 and M62, the Queens Hotel is a stunning venue with impressive architecture. When you step inside you’ll discover the opulence and glamour of 1930s Art Deco has been extravagantly renewed.

The hotel boasts 217 rooms that exude sophistication, 16 magnificent meeting rooms and conference suites to cater for up to 600 people and banqueting or dining facilities in the exclusive restaurant, where the surroundings are every bit as delicious as the menus.

INTERESTED IN JOINING OUR TEAM?

Contact: Sarah Reynolds, Human Resources Manger email: queenshr@qhotels.co.uk

All applications welcome however, can only consider applicants eligible to live and work in the UK for this role.