A vacancy for an Assistant Front of Office Manager has arisen at the Queens Hotel, Leeds, to assist the Front Office Manager in ensuring smooth operations of the Front of House, incorporating the Reception, Concierge and Nights teams. To ensure that all guests and visitors receive a warm welcome and a lasting first impression of the hotel, to maximize revenue and manage and develop the team.

Duties and Responsibilities include:
• Assist in setting the agreed standards of operation through leadership and communication with the Team
• Assist in managing the Q Hotels standards of operations in an efficient and professional manner
• Assist the Front Office Manager in compiling an accurate weekly rota.
• Ensure all team members to undergo departmental induction, initial training plan and appraisals
• Actively participate in the training and development of all team members
• Working with HR to ensure that recruitment is correct for the department
• Ensure daily correspondence is maintained
• Ensure all in house guest information is correct and up to date
• Assist in the checking and monitoring of the hotel’s accounting requirements
• Deal with customer comments and complaints
• Delegate effectively
• Carry out Duty Management shifts as required

Successful candidates will have: – Previous experience in a 4* hotel with 100+ bedrooms – Experience of Reception and Front Office duties – Flair for customer service – Ability to lead and develop a team

Salary: Competitive, plus full uniform, free meals on duty, company pension after 6 months and many more.

Please apply with a covering letter, up-to-date CV and salary expectations to Carla Flanagan, Human Resources Officer, The Queens, City Square, Leeds, LS1 1PL or
E-mail – queenshr@qhotels.co.uk

Closing Date: 1st August 2008.