vacancy has arisen at the Queens Hotel for the position of Guest Services manager.

The post has responsibility to ensure we meet and exceed the expectations of all guests, with particular emphasis on VIP, long stay, regular, new company and corporate guests. To help build our reputation as the number one hotel in Leeds. To take responsibility for the daily operations of the hotel. To evaluate and review the effectiveness of departments and make changes as deemed necessary.

Duties and Responsibilities include:
- To be present in the lobby and other public areas during busy periods.
- To assist Reception and F&B departments during busy periods
- Assist with Sales activities and hotel show rounds
- To check VIP room allocations and ensure requests are met.
- To assist with any special events held at the hotel
- Undertake Duty Manager shifts
- Ensure guest complaints are followed up and dealt with appropriately.
- Ensure guest comments are acted upon
- Carry out any projects as assigned

Successful candidates will have:
- Previous 4* hotel experience within the Front Office and F&B departments
- Previous experience of complaint handling and of carrying out Duty Manager shifts
- A flair for customer service
- Ability to communicate effectively and influence others
- A outgoing personality
- An eye for attention to details

Salary: Compeitive, plus full uniform, free meals on duty, company pension after 6 months and many more.

Please apply with a covering letter, up-to-date CV and salary expectations to Carla Flanagan, Human Resources Officer, The Queens, City Square, Leeds, LS1 1PL or
E-mail - queenshr@qhotels.co.uk

Closing Date: 1st August 2008.