Ibis group is the largest European economy hotel network and is continuing to expand. The Ibis chain is widely recognised for its excellent value for money and convenient location and has 760 hotels in 36 countries, including 50 hotels in the UK and Ireland.

Ibis is the first hotel brand to receive ISO 9001 certification and with the 15 minute satisfaction guarantee, if a problem with the hotel is not solved in 15 minutes the guest stays for free. In light of these initiatives we were delighted to be awarded a worldwide hospitality award for the best customer relationship and quality management programme in 2005.

Our belief is that extraordinary customer service should be demonstrated by each and every team member. as supported by our award winning Good to Great culture covering training, coaching, and motivating to achieve the highest possible standards in service to both our guests and colleagues.

Do you see yourself as a person who is always prepared to deliver an extraordinary service, the Ibis Leeds are looking to recruit a Front Office Team member to join the team.

Duties include:

- To provide a friendly welcome and high-quality service over the phone and on the guests arrival to the hotel. – To find suitable solutions to meet customers needs depending on the possibilities available at the hotel. – To carryout all necessary operations when guests arrive and depart (check-in/ check-out) – Respond to a wide range of guest requests and promote hotel facilities – Manage invoicing payments and cash operations during the day shift – Check the “room report” and keep housekeeping informed of any modifications – To take reservations and business enquiries out of office hours.

Spotlight on personality: – Outgoing personality and service minded – Good interpersonal skills – Sales oriented – Teaching and motivational skills – Ability to listen and anticipate – Proactive and decisive – Diplomacy and self-control – Well organised

Essential Requirements:

Do you see yourself working in a busy city centre hotel, and are ready to take that next step in your career path? We are looking for an experienced hotel receptionist to join our team in Leeds.

Optional Requirements:

Previous Accor / Ibis experience of at least 3 years
Achieved Expert in Players

To apply, please send CV with covering letter to

Sarah Tomlinson / Marc Lock
Ibis Leeds
Marlborough Street
Leeds
LS1 4PB

Closing Date: 11 July 2008.