The Express by Holiday Inn Bradford City Centre is currently recruiting for a Senior Guest Service Manager (Temporary to cover maternity leave).

Start Date: January 2010
End Date: September 2010

Experience Required
Must have previous hotel duty manager experience.

Hours
40 per week; 5 days out of 7.
Includes working shifts either 7am – 3pm, 3pm – 11pm or 11pm – 7am, also includes weekend work

Application
Apply in writing with your Curriculum Vitae to kirsti@morethanhotels.com or The Express by Holiday Inn Bradford City Centre, The Leisure Exchange, Vicar Lane, Bradford, BD1 5LD

All applications must be received by Monday 16 November 2009

Role
To maximise sales, minimise costs and ensure quality standards are met.

Other
We are looking for a motivated individual, who works well under pressure and is enthusiastic about moving the hotel forward in the current economic climate.

Responsibilities – Deputise in the absence of the General Manager and make necessary decisions within given guidelines. – Maintains all brand standards and ensure colleagues follow these as stated in the InterContinental Brand Standards for Express by Holiday Inn hotels. – Carry out Duty Management shifts, ensuring the smooth operation of the business and the safety of staff and guests. – Liaise with and develop Guest Service Managers in all aspects of the business. – Manage Holidex and website availability and other front-desk functions to maximise room sales at all times. – Sales and networking with local companies. – Guest relations and complaint handling. – Oversee GSTS programme – QE results and all audits. – Responsible for petty cash and float. – Assist and manage staff rota and payroll in line with agreed budget targets. – Assist financial and operational plans for the hotel including monitoring of city ledger, invoicing, forecasting, business planning and budgeting – Ensure stock holding on site is kept within hotel standards. – Provide required daily & monthly reports to Accounts and Central Office. – Assisting with hiring, training and development of staff within company guidelines. – Manage & motivate staff, complying with employment law and company policies/procedures. – Maintain up-to-date knowledge of the hotel rates and promotions and take an active interest in the sales function of the hotel. – Actively seek to maximise occupancy and yield. – Customer care and guest satisfaction
Reservations. – Reading & actioning emails. – Ensuring banking is carried out – daily, weekly & monthly. – Liaising with contractors. – Stock taking – monthly. – Ad hoc duties as and when required.